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Refund Policy

At aDirectory, we take great pride in delivering a high-quality product designed to meet your needs with excellence. Your satisfaction is our top priority, and we stand behind the performance, functionality, and support that come with your purchase.

We understand that, despite our best efforts, technical issues or unexpected situations can occur. That’s why we offer a 14-day refund window for customers who encounter critical, unresolvable problems with our product

💡 Before You Request a Refund

Before requesting a refund, we strongly encourage you to reach out to our support team. Most issues can be resolved quickly through our dedicated help channels or comprehensive documentation. Our team is here to ensure you have the best experience possible.

✅ You’re Eligible for a Refund If:

  • You were promised a feature or support that was not delivered.
  • The product contains a proven security vulnerability.
  • The product is entirely non-functional despite following the documentation.
  • The product description or feature list was misleading at the time of purchase.

❌ Refunds Will Not Be Granted If:

  • The product doesn’t meet your expectations, but it functions as described.
  • You changed your mind after purchasing.
  • You declined to collaborate with our support team to resolve issues.
  • You lack the technical ability to use the product and didn’t seek guidance.
  • You made the purchase accidentally or without intent.
  • Your reason is based on personal circumstances unrelated to product performance.
  • You requested a refund without a valid, supportable justification.

⏳ Refund Timeline & Conditions

  • Refund requests must be submitted within 14 days of purchase.
  • We may ask for a chance to resolve your issue before processing a refund.
  • Approved refunds result in the revocation of your license, and you must immediately discontinue use of the product.
  • Refunds requested beyond the 14-day period will not be considered.

📩 To Request a Refund:

Simply contact us via the Contact Us page with your order details and a brief explanation of the issue. We’ll evaluate your request fairly and get back to you promptly.

🤝 Our Commitment

We’re committed to ensuring a fair, transparent experience for every user. Our refund policy is designed to protect both you and the integrity of our service.

Thank you for choosing aDirectory — we’re here to support you every step of the way.

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